All our products are 100% hand-made in Kosovo.
With our very high quality standards we make sure that each product meets our standards. We use the best materials and work only with very experienced artisans/knitters.
If unfortunately you are not happy with one of our products, please contact us directly at firstname.lastname@example.org or call us at +383 (0) 49 487 124, Monday to Friday, from 10:00 am to 16:00 pm.
Contracts can only be concluded on the website. We do not process orders made in emails, letters or faxes
The online shop is open 24 hours a day, but may be closed due to maintenance services. To the extent possible, we try to perform such maintenance services during the night.
An order placed on a public holiday or during the weekend will be processed on the following business day. You must be at least 18 years old to purchase goods on the website and possess a valid credit card that is accepted by us. If you are under the age of 18, you must have a legal basis for entering into a contract with us.
PM staff reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:
- Your payment details are incorrect or cannot be verified.
- Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities.
- There is an inadvertent error on the website, such as a payment error or the like.
- We have reason to believe that you are under the age of 18.
We accept the following means of payment:
All the listed prices for goods, delivery costs and other costs include taxes and value-added taxes. Information on delivery costs appear during check-out under payment as a separate line and as part of the total amount.
PurpleMuse knows that it is important to you exactly how your personal information is treated and distributed. Our confidentiality policy is updated on a regular basis in accordance with internal processes and proper alignment with the law. PM is ensuring full confidentiality in relation to your personal data. We are responsible for any personal data delivered to www.purplemuse.eu and we only distribute personal information to our e-commerce partners if it is in connection to the service we are delivering to you.
The information that we take from our customers is used only for the purpose for which they submitted, for instance to complete a purchase on www.purplemuse.eu. Furthermore we use the information for statistics and to map tendencies in order to optimize the functionality of the website.