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General important information

 

Please read these Terms and Conditions carefully before ordering goods from www.purplemuse.eu.

The Terms and Conditions apply when you order or buy goods on the website. The Terms and Conditions may be updated from time to time, and we therefore ask you to accept the Terms and Conditions every time you shop with us.

Any reference to “you” or “your” means you as a user of the Website, any reference to “we”, “us”, “our” or PM means PurpleMuse LLC. If you do not accept these Terms and Conditions, you can not order or purchase goods on the website.

 

If you have any problems with the website or have any questions regarding to the PM staff, please contact us by

Tel.: +386 (0) 49 487 124 – phone hours from Monday to Friday 10:00 am – 16:00 pm

Email: cs@purplemuse.eu

Product Quality

 

All our products are 100% hand-made in Kosovo.

With our very high quality standards we make sure that each product meets our standards. We use the best materials and work only with very experienced artisans/knitters.

If unfortunately you are not happy with one of our products, please contact us directly at cs@purplemuse.eu or call us at +386 (0) 49 487 124, Monday to Friday, from 10:00 am to 16:00 pm.

Orders

 

Contracts can only be concluded on the website. We do not process orders made in emails, letters or faxes

The online shop is open 24 hours a day, but may be closed due to maintenance services. To the extent possible, we try to perform such maintenance services during the night.

An order placed on a public holiday or during the weekend will be processed on the following business day. You must be at least 18 years old to purchase goods on the website and possess a valid credit card that is accepted by us. If you are under the age of 18, you must have a legal basis for entering into a contract with us.

PM staff reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:

  • Your payment details are incorrect or cannot be verified.
  • Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities.
  • There is an inadvertent error on the website, such as a payment error or the like.
  • We have reason to believe that you are under the age of 18.

We accept the following means of payment:

  • Paypal

All the listed prices for goods, delivery costs and other costs include taxes and value-added taxes. Information on delivery costs appear during check-out under payment as a separate line and as part of the total amount.

Privacy Policy

 

PurpleMuse knows that it is important to you exactly how your personal information is treated and distributed. Our confidentiality policy is updated on a regular basis in accordance with internal processes and proper alignment with the law. PM is ensuring full confidentiality in relation to your personal data. We are responsible for any personal data delivered to www.purplemuse.eu and we only distribute personal information to our e-commerce partners if it is in connection to the service we are delivering to you.

The information that we take from our customers is used only for the purpose for which they submitted, for instance to complete a purchase on www.purplemuse.eu. Furthermore we use the information for statistics and to map tendencies in order to optimize the functionality of the website.

Delivery terms

 

Goods will be delivered to the delivery address specified in the order. We only deliver to residential and business addresses – not to PO boxes. Your goods will be delivered Monday to Friday. The time of delivery depends on the country in which the delivery takes place and the carrier used.

Please note that the risk of loss or of damage to the goods passes to you after delivery. If the package appears to be damaged you should refuse to receive the goods. If you wish to complain about any lack of conformity, you are required to give notice to us.

If your order consists of multiple goods, we reserve the right to make separate deliveries. Separate deliveries may be necessary if certain goods are delayed or out of stock at the time of ordering. You will be informed if your order is subject to separate deliveries. You will not be charged with additional delivery costs for separate deliveries.

We deliver free-shipping worldwide within 5-10 business days.

Incorrect goods

 

If your goods are non-conforming or we have delivered incorrect goods, please contact our Customer Service. If you notice the non-conformity or incorrect goods at the time of delivery, you should refuse to receive the goods. In case of non-conforming goods or incorrect goods, you can return the goods and receive a refund of the purchase price and all delivery costs when our Customer Service has processed the returned goods.

When contacting Customer Service you will be asked to provide the order number, possibly the goods/item number, and to describe what is wrong with the goods etc. You are not responsible for costs associated with the return of non-conforming goods or incorrect goods. We will refund the purchase price and of course the delivery costs once we have received the goods.

PurpleMuse team reserve the right to reject complaints on products, which have not been handled correctly and according to instructions.

Returning products

 

If for any reason you are not entirely satisfied with your purchase at www.purplemuse.eu, you have the possibility of returning the products to us. We want you to have a pleasant experience shopping with us and this is why we offer a return service, which is both convenient for you and free of charge. To be eligible for an exchange, the item has to be unused, unworn, unwashed, undamaged, in the same condition that you received it.

You have 7 days to return your order, beginning from the day you received it.

When your return has been received by our warehouse you will be notified by email. You will receive a full refund within 14 days from receipt, in the same form of payment originally used for the purchase. Be aware that shipping costs will not be refunded by PurpleMuse in case of returns.

Please note that we can only accept returns from the country which the shipment was sent to.